Legal

Refund Policy

Last updated November 7, 2026

The short version. Quant ($45 a month) and Terminal ($149 a month) are charged a month at a time, starting at checkout. Your first payment comes with a 7-day money-back guarantee: if ArbTrader isn’t for you, email us within 7 days and we’ll refund it in full. After that you can cancel anytime and keep access until the end of the month you’ve paid for. We don’t refund partial months, but we always fix billing mistakes, and we honor any refund right the law gives you.

Contents

  1. 1. 7-day money-back guarantee
  2. 2. Cancelling
  3. 3. Refunds
  4. 4. How to ask for a refund
  5. 5. Price changes
  6. 6. Trading outcomes

1. 7-day money-back guarantee

Base is free and needs no card, so there is nothing to cancel. Quant and Terminal are charged at checkout for the first month (or year, on a yearly plan). If ArbTrader isn’t for you, email support@arbtrader.co within 7 days of your first payment and we’ll refund that payment in full and move your account back to Base. The guarantee covers the first payment of your first paid plan, once per customer. Members who started before November 9, 2026 with a paid first week keep the terms they signed up under: if they cancel in those first 7 days, they aren’t charged anything more.

2. Cancelling

Cancel anytime from your account page → Manage billing, in a few clicks and without contacting us. Cancellation stops future renewals; you keep access until the end of the period you’ve already paid for. Deleting your account also cancels your subscription.

3. Refunds

Monthly payments aren’t refunded for partial or unused months. We will refund you, in full, for:

  • a charge after you cancelled, or a duplicate charge;
  • a charge caused by an error on our side, such as a wrong amount.

If the law where you live gives you a right to cancel and be refunded (for example a statutory withdrawal period), we honor it.

4. How to ask for a refund

Email support@arbtrader.co from your account’s email address within 30 days of the charge, and tell us what happened. We’ll reply within a few business days, and approved refunds go back to your original payment method through Stripe, usually within 5–10 business days. Please contact us before disputing a charge with your bank; it’s faster for you.

5. Price changes

Base is free. Quant is $45/month or $449/year. Terminal is $149/month or $1,490/year. Founding members, and subscribers to the former Pro plan (merged into Quant on October 23, 2026), keep the price they already pay. If the price of your existing subscription ever changes, we’ll email you at least 30 days before it takes effect, and you can cancel before then.

6. Trading outcomes

Subscription fees pay for the software, not for trading results. We can’t refund exchange fees, trading losses or missed opportunities; see the Terms of Service.